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We would like each customer to be a 100% confident in making purchases from www.PartyMad.ie .If a customer is not satisfied with a purchase on our site we are happy to offer a full refund on the price of the costume or a 100% refund on costume price in the form of a credit note once returned within a 7 day cooling off period, as per the Distant Selling Act.
Should a customer have reason to return a costume they must enclose their: name, address, order number . This will facilitate us to process the refund promptly.
Returns address:
PartyMad
Unit 11 Ryebrook Ind Pk
Leixlip
Co. Kildare
Terms and Conditions:
If a customer wishes to return a product bought on our site we must be notified via email or written letter within 7 working days of receiving the item(s) in question. Items must be returned to us within 5 days of such notification. Items must be returned in the condition they were sent. Returns must include all partsof the original item to be eligible for refund. Packages must not be torn. Costumes must not have been worn other than to try on. There must be no trace of perfume, smoke or any other odor.
Costumes that are received outside the returns period will be eligible for a credit note, subject to receiving the goods within 30 days of the order being received.
Returned goods which do not meet the above criteria will be considered as 'In Dispute'. In Dispute products will not be refunded orexchanged. A reason will be given as to why the product is in dispute. We are happy to re-ship such items back at the customer's cost otherwise they will be destroyed after 30 days. Shipping and packaging costs, both to and from us, will remain the responsibility of the customer. Refunds will be for the purchase price of the costume only.
For hygiene reasons there are no exchanges for personal items such as - False Teeth, Masks, Wigs, Stockings, Tights, Borat ManKini's, Underwear etc.
During our busy seasons of Halloween and Christmas please allow up to 14 Working days for refunds to be processed, All returns must be accompanied by the customer's: Name, Address, Order Number and A Returns Code which you can obtain by contacting us, to facilitate us to process your refund promptly.
The customers' statutory rights are not affected.
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